Support center & FAQ

Q: How can I place an order on Casae?
Explore our product collections and choose the item you want to purchase. Select the desired quantity and click on “Add to Cart.” When you're ready, go to your cart and proceed to checkout. Enter your details and choose a payment method to complete your order.

Q: What payment options are available?
We support multiple payment methods including debit/credit cards, net banking, UPI, digital wallets, and cash on delivery. All available options will be displayed at checkout.

Q: How can I track my order?
After placing your order, you will receive a tracking link via email or SMS. You can use this link to monitor your shipment status. Alternatively, you can log into your Casae account and check the “My Orders” section.

Q: Is it possible to cancel or modify an order?
Yes, changes or cancellations can be requested within a limited time after placing the order. Please contact our support team immediately. Once the order is processed, modifications may no longer be possible.

Q: Will I receive confirmation and billing details?
Yes, you will receive an order confirmation email after placing your order. Once the order is processed, an invoice will also be shared with you.

Q: What is the delivery timeline?
Delivery time depends on your location and shipping method. Typically, orders are delivered within 3–7 business days from the date of purchase. You will receive regular updates along with tracking details.